Kettler Enterprises, Inc

Help Desk Coordinator

US-VA-McLean
Job ID
2017-1107
# of Openings
1
Category
Information Technology
Position Type
Regular Full-Time

Overview

The Management Technology Help Desk Coordinator will provide application software support to operations, accounting, and corporate team members through requests submitted via company helpdesk system. Responsibilities to include troubleshooting software problems, providing assistance to end users, diagnosing and resolving software issues, performing administrative functions as needed, willing to research and identify root causes of issues and provide resolution.

Responsibilities

  • Knowledge and experience with various property management systems, such as Yardi and Realpage or experience with application support.
  • Ability to assist internal and external customers via phone, email, and/or using remote support tools
  • Exceptional analytical, problem-solving skills and abilities
  • Ability to document clear and concise resolutions to problems
  • Excellent customer service experience and telephone etiquette
  • Ready to learn new things and make recommendations for improvements
  • Investigate problems, follow up with customers, and follow through to resolution
  • Excellent time management and troubleshooting skills
  • Ability to work independently or with a group

Qualifications

  • Degree in Business or Technology required
  • 3+ years of application support preferred 
  • 1 – 2 years helpdesk support experience
  • Strong attention to detail
  • Excellent computer skills and proficiency in Microsoft Office Suite
  • Excellent verbal and written communication skills

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