Kettler Enterprises, Inc

  • Resident Accounts Representative, Apartments of St. Charles

    Job Locations US-MD-Waldorf
    Job ID
    2018-3261
    # of Openings
    1
    Category
    Property Management
    Position Type
    Regular Full-Time
  • Overview

    KETTLER currently has an opening for a Resident Accounts Representative at The Apartments of St. Charles, an apartment community located in Waldorf, MD. 

     

    The Resident Accounts Represenative, under the direction of the Property Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

     

    The pay rate for this position is $15.50-$17.00 per hour.

    Responsibilities

     

    • Posting monthly charges including rent, late fees and other charges as needed.
    • Creating ledger adjustments.
    • Meeting with residents to discuss accounts.
    • Attending court and/or evictions monthly.
    • Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.
    • Posting rental payments and other deposits as required.
    • Contribute to achievement of team goals, reducing delinquency, and resident retention.
    • Lead by example to help maintain a high-performing, customer-focused team.
    • Contribute to resident satisfaction and the achievement of property goals.
    • Other duties as assigned.

    Qualifications

    • 1 year of residential property management experience.
    • 2 years of Accounts Receivable experience.
    • Computer Proficiency and knowledge of Microsoft Office Suite.
    • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
    • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
    • Extensive knowledge of Property Management software programs.

     

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