Kettler Enterprises, Inc

  • Resident Accounts Representative, Apartments of St. Charles

    Job Locations US-MD-Waldorf
    Job ID
    # of Openings
    Property Management
    Position Type
    Regular Full-Time
  • Overview

    KETTLER currently has an opening for a Resident Accounts Representative at The Apts. of St. Charles, an apartment community located in Waldorf, MD. 


    The Resident Accounts Representative, under the direction of the Accounts Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.



    • Processing court filings and attending court.
    • Providing a quality living environment for residents and positive work environment for team members.
    • Overseeing eviction proceedings.
    • Handling of all aged delinquency collection practices.
    • Processing all move in and move out protocols to insure proper accounting of resident ledgers.
    • The processing of renewals.
    • Creating ledger adjustments and data entry.
    • Providing excellent customer service to residents and prospects.
    • Help manage efficient rental collections, rent postings, and daily deposits.
    • Contribute to achievement of team goals, leasing benchmarks, and resident retention.
    • Support outreach initiatives that effectively market/promote the property.
    • Understand the current sub-market and mentor others to ensure their comprehension.
    • Lead by example to help maintain a high-performing, customer-focused team.
    • Contribute to resident satisfaction and the achievement of property goals.
    • Other duties as assigned.


    • 2+ years of residential property management experience and/or accounts receivable.
    • Computer Proficiency and knowledge of Microsoft Office Suite, Yardi, and Avid.
    • Proven track record of success with the leasing process.
    • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
    • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
    • Experience with HUD regulations/rules.
    • Extensive knowledge of Property Management software programs.



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