Kettler Enterprises, Inc

  • Assistant Property Manager, Village at the Arbors

    Job Locations US-VA-Richmond
    Job ID
    2018-3405
    # of Openings
    1
    Category
    Property Management
    Position Type
    Regular Full-Time
  • Overview

    KETTLER currently has an opening for an Assistant Property Manager at Villages at the Arbors, an apartment community located in Richmond, VA. 


     


    The Assistant Property Manager, under the direction of the Property Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.

    Responsibilities


    • Managing administration of property operations and leasing office for a 400 or less unit property.

    • Supporting Property Manager with monitoring the financial operations and achieving budgeted NOI.

    • Coordinating the maintenance of property grounds and service requests.

    • Providing a quality living environment for residents and positive work environment for team members.

    • Working with the marketing team to achieve maximum occupancy at property.

    • Handling of all aged delinquency collection practices.

    • Processing all move in and move out protocols to insure proper accounting of resident ledgers.

    • The processing of all renewals.

    • Handle all leasing overflow of showing apartments and following up on traffic.

    • Providing excellent customer service to residents and prospects.

    • Help manage efficient rental collections, rent postings, and daily deposits.

    • Contribute to achievement of team goals, leasing benchmarks, and resident retention.

    • Support outreach initiatives that effectively market/promote the property.

    • Understand the current sub-market and mentor others to ensure their comprehension.

    • Lead by example to help maintain a high-performing, customer-focused team.

    • Contribute to resident satisfaction and the achievement of property goals.

    • Other duties as assigned.

    Qualifications


    • 2+ years of residential property management experience

    • Tax-credit experience required.

    • High school diploma or equivalent required.

    • Computer Proficiency and knowledge of Microsoft Office Suite.

    • Proven track record of success with the leasing process.

    • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

    • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.

    • Strong financial analysis, budgeting, and P&L management skills.

    • Experience in luxury or market-rate segment is preferred.

    • Extensive knowledge of Property Management software programs.

    • If in New Jersey, must obtain Real Estate License within 120 days of the hire date.

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