Kettler Enterprises, Inc

  • IT Business Analyst

    Job Locations US-VA-McLean
    Job ID
    # of Openings
    Information Technology
    Position Type
    Regular Full-Time
  • Overview

    The IT Business Analyst I position is responsible for analyzing business processes as it relates to the company’s property and financial management systems.  Responsibilities also to include provide software support to operations/accounting/corporate team members, troubleshooting software problems, end user support, diagnosing and resolving software issues, and researching and identifying root causes of issues and provide resolution.



    • Provides standard level of application and technical helpdesk support to customers and clients for all PM applications systems, integrated and interfacing products, websites, ILS sites, and resident portals in a timely manner to prevent downtime, with supervision and guidance
    • Maintains basic system security, user setups, password resets, user group creations, and permission changes with escalation for major change requests
    • Provides end user with support, training, and assistance via phone, remote, webinar, etc., as needed
    • Continually works to become knowledgeable of all PM systems, to include but not limited to, Yardi, Rent Café CRM, Rent Café, MRI, Boston Post, OneSite Accounting, OneSite Leasing & Rents, Entrata, etc.
    • Knowledgeable of integrations and connections between PM systems, websites (corporate & property), ILS sites, call centers, and other third-party applications
    • Performs necessary tasks required to create, design, develop websites (custom & templates) within the specified timeline
    • Participates, assists, and contributes to the successful implementation of application systems and products, through setups, maintenance, problem-solving, and/or troubleshooting
    • Develops a clear understanding of system policies, procedures, processes, and workflows
    • Initiates PM system changes, global and/or property specific, with management approval
    • Able to conduct meetings with supervision from senior level and above
    • Performs data entry during all implementations and transitions with guidance, if needed
    • Ability to review technical issues and follow through to completion
    • Effective engagement and communication with internal and external customers/clients
    • Builds and maintains relationships with intra-departmental groups to support shared service goals
    • Actively contributes to department effectiveness by identifying issues and providing feedback and recommendations for system improvements, solutions, and course of action
    • Effectively organizes, prioritizes and manages individual workload to ensure successfully completion of assigned tasks and responsibilities
    • Strong customer service skills and attention to detail, required
    • Professional, courteous, and exceptional written and verbal communication skills
    • Ability to work as a team and/or individually, as needed
    • Strong, positive work ethic



    • College Graduate or Associates Degree in Business or Technology
    • 3+ years of application support preferred
    • 1 – 2 years helpdesk support experience
    • Strong attention to detail
    • Excellent verbal and written communication skills


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