Kettler Enterprises, Inc

  • Assistant Property Manager, The Metropolitan Rockville Town Center

    Job Locations US-MD-Rockville
    Job ID
    # of Openings
    Property Management
    Position Type
    Regular Full-Time
  • Overview

    KETTLER currently has an opening for an Assistant Property Manager at (Property Name), an apartment community located in (City, State). 


    The Assistant Property Manager, under the direction of the Property Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations. This role will also place a priority on Leasing, which includes the following responsibilities, but are no limited to; of maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention and providing or coordinating exceptional customer service.


    • Managing administration of property operations and leasing office for a 400 or less unit property.
    • Supporting Property Manager with monitoring the financial operations and achieving budgeted NOI.
    • Coordinating the maintenance of property grounds and service requests.
    • Providing a quality living environment for residents and positive work environment for team members.
    • Working with the marketing team to achieve maximum occupancy at property.
    • Handling of all aged delinquency collection practices.
    • Processing all move in and move out protocols to insure proper accounting of resident ledgers.
    • The processing of all renewals.
    • Handle all leasing overflow of showing apartments and following up on traffic.
    • Providing excellent customer service to residents and prospects.
    • Help manage efficient rental collections, rent postings, and daily deposits.
    • Contribute to achievement of team goals, leasing benchmarks, and resident retention.
    • Support outreach initiatives that effectively market/promote the property.
    • Understand the current sub-market and mentor others to ensure their comprehension.
    • Lead by example to help maintain a high-performing, customer-focused team.
    • Contribute to resident satisfaction and the achievement of property goals.
    • Other duties as assigned.

    Additional Leasing Management Responsibilities:

    • Greeting prospective residents and providing them with property tours.
    • Performing proper outreach marketing.
    • Help create engaging social media initiatives to connect residents, and manage posts.
    • Daily follow up on all prospects to make sure all questions are answered and a “high touch” approach adhered to. 
    • Assisting with resident retention.
    • Support efforts to partner with nearby businesses, events, and other local organizations.
    • Walking the marketing path daily.
    • Providing excellent customer service to residents and prospects.
    • Processing lease applications and qualifying residents.
    • Supporting the Property Manager with general office maintenance by answering phones and performing other administrative tasks.
    • Play a key role in resolving resident concerns and issues.
    • Other duties as assigned.


    • 2+ years of residential property management experience or a 4-year Bachelor’s Degree in a related field.
    • 2 years of residential leasing experience is required.
    • Supervisory experience is required.
    • Lease-up experience is required.
    • Computer Proficiency and knowledge of Microsoft Office Suite.
    • Proven track record of success with the leasing process.
    • Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
    • Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
    • Strong financial analysis, budgeting, and P&L management skills.
    • Experience in luxury or market-rate segment is preferred.
    • Extensive knowledge of Property Management software programs.
    • If in New Jersey, must obtain Real Estate License within 120 days of the hire date.
    • Valid drivers license and reliable transportation required.
    • Customer service, sales, and goal-oriented mindset.
    • Must be able to work on weekends and holidays.
    • Familiarity with social media platforms, as well as best practices for businesses.


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