The Central Business Specialist provides the opportunity of an entry level position to the Central Business Office by overseeing centralized community responsibilities to enhance productivity and operational efficiency throughout an assigned portfolio of communities. This person must have the ability to provide multi-site leadership and project management, demonstrate excellent customer service, and coordinate all aspects of Central Business Office responsibilities to deliver on Key Performance Indicators and the corresponding operational and financial objectives.

The Central Business specialist is responsible for strategic leadership in the daily management and coordination of all aspects of financial apartment community operations. Additional areas of strategic focus include, but are not limited to, completing community accounting month end process, lease and renewal administration, and monitoring the financial operations of the communities in their assigned portfolio for maximization cash flow, contributing to the assets’ achievement of budgeted NOI.

This role is remote, with occasional travel within our portfolio required. The successful candidate may live in one of the states we currently operate in: Maryland, District of Columbia, Virginia, North Carolina, South Carolina, Georgia, Florida, Arizona, Utah and New Mexico. 

• Ability to work in a remote environment, efficiently and consistently delivering on centralized community responsibilities including, but not limited to the following:
• Yardi input, timely rent collection batch postings, delinquencies, banking activities with daily deposits, preparation of collection documents, personally contacting residents to collect overdue rent and late charges, completing legal filings, and corresponding trackers, making court appearances when necessary and escalating delinquent accounts to collections, as necessary.
• Conduct weekly, monthly and quarterly financial reviews to assess delinquency and collections success throughout assigned portfolio of communities.
• Complete resident statements of deposit accounting, manage refunds and conduct corresponding follow-up to collect balances due.
• Responsible for all administrative functions; accuracy and timely preparation of end of month reporting documentation including A/R, A/P and contributing to monthly variance reports.
• Complete other lease management responsibilities, including but not limited to lease alterations, renewals and affordable re-certification notices.

• Must hold an associates degree or equivalent Property Management leadership training/experience
• Minimum of 2 years progressive property management experience within a professional management organization(s), with proven time management, customer service, and basic resident financial exposure.
• Strong knowledge of multifamily residential property management and tenant/landlord practices, laws, rules and regulations.
• Ability to analyze, evaluate and act on issues and/or problems, reaching sound conclusions and taking appropriate action.
• Possess excellent verbal, written and interpersonal communication skills, as well as computer skills mainly with spreadsheets and word processing including Microsoft Suite.
• Demonstrated leadership skills with previous position and be able to travel approximately 20%.
• Familiar with software programs and platforms in the multi-family sector and experience with Yardi is strongly preferred.